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NHL 12
May 29, 2012 7:40:51 GMT -6
Post by TeknoBlast on May 29, 2012 7:40:51 GMT -6
Well looks like a few of us took advantage of the 50% off sale at EA Origins and purchased NHL 12. I havent played a NHL game since Blades of Steel from I think the NES or SNES days. So yeah, it's been a long time.
I'm ready to have some fun with some hockey.
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NHL 12
May 29, 2012 8:02:08 GMT -6
Post by erichday on May 29, 2012 8:02:08 GMT -6
The offer ends today if anyone else wants to take advantage.
Customer Service sucks at EA, took me forever to find out where to inquiry about my order. I was billed and received an email confirmation, but it does not reflect in my Order History at EA.
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NHL 12
May 29, 2012 8:09:27 GMT -6
Post by TeknoBlast on May 29, 2012 8:09:27 GMT -6
Mine was the same thing, I didnt see it in the Order History, but did get email and all.
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NHL 12
May 30, 2012 10:00:26 GMT -6
Post by erichday on May 30, 2012 10:00:26 GMT -6
After contacting EA....I get this "
I have checked your order and I found that we have not received the payment hence the order is not yet completed. Please contact your bank/financial institute to know more about the reasons for this."
Interesting that the charge clearly reflects on my debit card.
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NHL 12
May 30, 2012 13:18:47 GMT -6
Post by TeknoBlast on May 30, 2012 13:18:47 GMT -6
After contacting EA....I get this " I have checked your order and I found that we have not received the payment hence the order is not yet completed. Please contact your bank/financial institute to know more about the reasons for this." Interesting that the charge clearly reflects on my debit card. WTF! When I was googling EA's support number, I found tons and tons of complaints. I never had to call them for anything until now. I see how people are upset with them. I need to find out more info on my order. |
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NHL 12
May 30, 2012 13:38:28 GMT -6
Post by TeknoBlast on May 30, 2012 13:38:28 GMT -6
So I contacted Support in hoping I get a different agent, which I did. My order is still "In Processing" mode. He told me it will take some time to complete. They still havent charged my card yet, so I'm not too worried. He even gave me the amount I paid for the game, which tells me he did pull up the order.
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NHL 12
May 31, 2012 7:03:10 GMT -6
Post by erichday on May 31, 2012 7:03:10 GMT -6
LMAO, this is becoming comical. With the case I submitted via their help system, you get an email of EA's response, as well as, the online case being updated.
After their note yesterday regarding non-receipt of payment, I took a screen capture of the charge showing up on my account, went to online case and used their feature to attach a copy.
Today, I receive another response saying "unfortunately, we are not able to receive attachments via email response. You must go to your case online and use the attach file feature. To do this, click the browse button and locate the file on your hard drive."
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NHL 12
May 31, 2012 7:05:40 GMT -6
Post by TeknoBlast on May 31, 2012 7:05:40 GMT -6
That sucks. No wonder they are the worst company to work for and in customer service.
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NHL 12
Jun 1, 2012 8:16:33 GMT -6
Post by TeknoBlast on Jun 1, 2012 8:16:33 GMT -6
I'm on chat with EA again and this is what I'm getting right now.
**********************
Gonzalo, I checked your issue with our Supervisor. Please provide us your contact number so that we can provide you further information. We found that the Orders for 25th and 26th May are having these issues of pending Payment. Let me forward your issue to our higher ups so that they can review your Order and inform you accordingly.
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NHL 12
Jun 1, 2012 8:20:44 GMT -6
Post by TeknoBlast on Jun 1, 2012 8:20:44 GMT -6
After giving them my phone number, here's their last response.
********************************************
Please wait for the next 24-48 hrs. We'll get back to you on this through the contact number reporting the issue
*********************************************
They were trying to tell me that EA was waiting for funds to go through because I paid by wire transfer or electronic check. I told them they are wrong. I paid with a regular master card credit card. Ask them how hard is it to complete a transaction with a credit card which is used every single day. That is when he supposedly spoke with his supervisor and give me the above message about the issues they had on orders on the 25th and 26th.
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NHL 12
Jun 1, 2012 8:22:49 GMT -6
Post by erichday on Jun 1, 2012 8:22:49 GMT -6
Similar response after I replied to their last message. I told them, I attached the file as per their guidelines and did not send it via email. They responded with "please wait an additional 48 hrs. if you do not receive a shipping confirmation, please contact us again."
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NHL 12
Jun 1, 2012 10:26:20 GMT -6
Post by TeknoBlast on Jun 1, 2012 10:26:20 GMT -6
I'm canceling the order with EA and just purchased a copy off of eBay for $39. It's a few bucks more than EA but at least they'll complete the transaction faster.
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NHL 12
Jun 1, 2012 10:43:28 GMT -6
Post by TeknoBlast on Jun 1, 2012 10:43:28 GMT -6
Mridul:
Thanks for contacting EA Help! My name is Mridul how may I help you?
you:
I have an order pending that I need to cancel. 10953464519
you:
There's issues with the order and its taking too long to resolve.
you:
For some reason, they cant complete a simple credit card transaction.
you:
There's no phone number to be found to call in person so I resorting to this menthod
Mridul:
I'll be glad to help you in this issue.
you:
Thanks. So whatever needs to be done, just want this order canceled.
Mridul:
I have checked your order and found that it is physical version.
you:
Yeah I know. I ordered it for the PS3, but I want that order canceled. It's taking too long for this order to complete. I already purchased it at another location.
Mridul:
I am really sorry Gonzalo, But physical product cannot be cancelled.
you:
Well it needs to happen. I'm not happy that a simle credit card transaction cant be complete within 24-48 hours and shipped out within 72 hours after purchase. Since the system has some issues and taking this long to resolve, I refuse to sit around and wait for one day for this order to complete. I dont care what supervisor you need to get, but make the cancellation happen.
you:
If there was a customer service number available on EA's site I would call and say the same thing, but there's no number available to call.
Mridul:
Gonzalo, If it is digital version then I can cancel your order but this is physical version. If you want to call EA phone support, The no. is 1-866-543-5435, The timing is Monday to Friday 7:00 AM CST to 7:00 PM CST.
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NHL 12
Jun 1, 2012 10:51:07 GMT -6
Post by erichday on Jun 1, 2012 10:51:07 GMT -6
lol, I would think a physical copy would be easier to cancel than a digital.
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NHL 12
Jun 1, 2012 10:56:06 GMT -6
Post by TeknoBlast on Jun 1, 2012 10:56:06 GMT -6
lol, I would think a physical copy would be easier to cancel than a digital. Yeah, that's my thinking. Well nothing was resolved with their crappy chat customer service. He provided the number, but I've used that before and all it does is loops me through the menus and then finally hangs up. I guess I'll wait to see if I get charged and game sent. If so, then I'll just sell it on half.com or ebay at what I bought it for. If not there, then on CL. I probably can send it back, but I'm thinking that will take twice as long as ordering it. I went ahead and ordered it from eBay and I'm sure that will be shipped by tomorrow. |
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NHL 12
Jun 1, 2012 12:21:12 GMT -6
Post by erichday on Jun 1, 2012 12:21:12 GMT -6
could re-ship it to Lush.
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NHL 12
Jun 1, 2012 13:14:12 GMT -6
Post by TeknoBlast on Jun 1, 2012 13:14:12 GMT -6
yeah, that's if it ever gets to me. Here's an email I received today from some guy at Origin.
**************************
Thank you so much for contacting Electronic Arts. I understand that you were hoping to check on the status of your order of NHL 12. At this time that product is in back order and we are working hard to get this shipped as soon as possible. I apologize for any inconvenience that this may have caused you.
Is there anything further I can do to assist you?
Paul B
EA Origin Expert
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NHL 12
Jun 1, 2012 13:44:18 GMT -6
Post by erichday on Jun 1, 2012 13:44:18 GMT -6
oh wow! Guess I'm not going to receive any time soon.
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NHL 12
Jun 1, 2012 14:13:21 GMT -6
Post by TeknoBlast on Jun 1, 2012 14:13:21 GMT -6
Well after all the bitching I did at EA was for nothing or maybe double something. As I'm here at work sitting around, I get a call from the front desk. She tells me I have two boxes. Two boxes? I was expecting only one.
So I head over and yup, there was two boxes.
So I take them back to my office and I open the little one. Turns out, thats the NHL game I ordered that I was complaining about. Now this is after I ordered a copy from eBay.
So why the hell does EA tell me that they are on back order. They also keep telling me that my order is in "IN PENDING" status? I dont know and I dont care. I have it now. So now what to do with the 2nd copy that will arrive next week?
I guess I'll offer it to my buddy Lush. Hey Lush, you want it? It'll be cheaper than what the stores are priced at. Let me know.
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NHL 12
Jun 4, 2012 7:03:26 GMT -6
Post by erichday on Jun 4, 2012 7:03:26 GMT -6
round and round we go. I've asked 3 times to have this order completely cancelled. I'm more willing to go into Game Stop or Best Buy and pay full price than deal with EA directly.
Each request to cancel is met with "please be patient while we escalate your issue to higher level customer support."
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